Frequently Asked Questions
Everything you need to know about bringing Highwood quality into your home.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces are shipped via freight and typically arrive within 7-14 business days depending on your location.
Do you offer a warranty on your home products?
Yes, all Highwood products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home decor and furniture?
We offer a 30-day return window for items in their original packaging and unused condition. Please note that return shipping fees may apply for non-defective items.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your wood products sustainably sourced?
Sustainability is core to Highwood. We prioritize FSC-certified timber and eco-friendly manufacturing processes to minimize our environmental footprint.